ServiceNow COO warns AI transition will trigger software industry consolidation

ServiceNow COO Amit Zavery told Bloomberg that some software firms will fail to transform their businesses for AI adoption, triggering consolidation across the sector. He spoke at the India AI Impact Summit. The warning adds an insider's voice to the SaaSpocalypse narrative. ServiceNow itself has been investing heavily in AI features and sees the transition as a growth driver for companies that adapt, while laggards face acquisition or failure.

View full digest for February 19, 2026