Meta's AI ad account system is auto-banning legitimate advertising agencies

An advertising agency managing millions in annual Meta ad spend says Meta's automated AI systems instantly ban new employee work accounts, sometimes within minutes of creation, before any ads are placed. The agency has experienced this with multiple specialists despite a 16-year advertising history on the platform. Meta's support loop is circular: automated appeals are denied by AI, human review is inaccessible, and the agency's business manager account faces bans that threaten its entire operation. The situation highlights how AI-driven moderation can create Kafkaesque experiences for legitimate high-value customers.

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