SAP users question value of its AI assistant Joule as LLM competition grows

SAP's investors and partners are raising doubts about its AI product suite, particularly the flagship Joule assistant designed to help users navigate complex SAP systems. Early adopters have been disappointed with the tool's performance, customers and partners said. The skepticism comes as Europe's most valuable software company relies on AI to reignite growth while fending off threats from general-purpose LLMs that could commoditize enterprise software functionality.

View full digest for February 25, 2026