Philippine outsourcing industry cuts forecasts as AI bites

The Philippines' main business-process outsourcing group cut its industry revenue and job forecasts, and warned of possibly shrinking future business, citing the emergence of AI alongside shifting geopolitics and rising competition. The BPO sector is a major pillar of the Philippine economy and a bellwether for AI's impact on service jobs. The downgrade adds to mounting evidence that AI automation is beginning to reshape labor forecasts in outsourcing-heavy economies, where call centers and back-office work are especially exposed.

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