Omilia raises $67M arguing not every support query needs an LLM

Athens-based Omilia closed a $67 million Series B led by Expedition Growth Capital, only its second raise after $20 million in 2020, during which it grew ARR 10x to $60 million. The company has automated voice calls and customer support since 2002 and now builds self-learning agents that span contact points. The CEO argues rivals limit themselves by identifying as generative AI companies: a large share of incoming queries are basic lookups like account balances that do not need an LLM. "You may have a bazooka, but if your enemy is near you, you need a knife." The CEO is betting the market rewards unit economics over profile: "We don't mind that we're not as sexy as ElevenLabs and Sierra on LinkedIn right now."

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